Type EXIT (This will close the DOS window)Ĭompare the two sets of IP details recorded in steps 8 and 15. Write down the names and current IP addresses of all network adaptors shownġ6. This will show the IP configuration for all network adaptors presentġ5. In this DOS window, type IPCONFIG /ALL and press ENTERġ4. Click START - RUN and type CMD and press ENTER.ġ2. Connect the Blackberry and wait until it is acknowledged by the systemġ1. Type EXIT (This will close the DOS window)ġ0. Write down the names and current IP addresses of all network adaptors shownĩ. ![]() This will show the IP configuration for all network adaptors presentĨ. In this DOS window, type IPCONFIG /ALL and press ENTERħ. Click START - RUN and type CMD and press ENTER.Ħ. Make sure the Blackberry is not connected via the USB port.Ĥ. Temporarily set the firewall to DISABLEDģ. Temporarily disconnect from the internet (you'll see why in step 2)Ģ. To discover if this is the case, try the following ġ. If this is anything like the ActiveSync connection between Windows and a Windows Mobile device, you'll need to make a zone that encompasses the IP addresses used by the Blackberry and the USB port used for the connection. I have also tested USB flash drives on the same USB cable and they do initialize and connect correctly.ĭoes anyone know what else I can try or what I might be missing? I have configured the Blackberry Desktop Manager as a trusted application and created a global rule that allows all outbound traffic. It simply does not acknowledge that the phone is plugged in at all. ![]() When I plug the phone into the USB cable the phone starts to charge but there is absolutely no indication that the phone nor the Desktop Manager software is connecting or attempting to connect. However it has not done this since installing the firewall software. Normally the phone will flash a screen saying that it is connecting when I first plug it in, and Blackberry Desktop Manager will also flash to indicate it is connecting or sync'ing with the phone. It runs in the system tray and communicates with the phone via a USB cable, and connects to the Exchange server using an Outlook profile.īlackberry Desktop Manager appears to connect to my mail system just fine but will not connect to my phone. It also notifies the Blackberry Enterprise Server (over the LAN) that the handheld is plugged in, or "in cradle", which will halt the redirect of email to the device while the user is at their desk. Blackberry Desktop Manager will no longer enter a "connected" state after installing Comodo Firewall version 3.īlackberry Desktop Manager is a software application that synchronizes blackberry data with outlook or Exchange server.
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